Customer Service

CUSTOMER SERVICE

SHIPPING & DELIVERY- STANDARD

KASNOFF COSMETICS OFFERS FREE STANDARD SHIPPING ON US DOMESTIC MERCHANDISE ORDERS $75 AND OVER (EXCLUDING TAXES; NO PROMOTION CODE NEEDED). FOR SHIPMENTS TOTALING LESS THAN $75, THERE IS A DELIVERY CHARGE OF $6.50 FOR USPS. ALL INTERNATIONAL (OUTSIDE THE US) MERCHANDISE ORDERS, THERE IS A DELIVERY CHARGE OF $32.50 FOR USPS (THIS DOES NOT INCLUDE CUSTOMS DUTIES AND TAXES).
OUR CURRENT STANDARD SHIPPING OPTION IS US MAIL PRIORITY FOR US DOMESTIC ORDERS & US MAIL EXPRESS FOR ORDERS OUTSIDE THE US.
ORDERS PLACED MONDAY THROUGH FRIDAY (EXCLUDING FEDERAL HOLIDAYS WITHIN THE UNITED STATES) WILL BE PROCESSED AND SHIPPED WITHIN 1-2 BUSINESS DAYS.
BETWEEN PROCESSING TIME AND CARRIER DELIVERY TIME, YOUR ORDER’S TOTAL DELIVERY TIME IS APPROXIMATELY 4 – 9 BUSINESS DAYS.

RETURNS & REPLACEMENTS

ALL OF OUR PRODUCTS ARE 100% GUARANTEED!
IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PRODUCT(S), PLEASE RETURN YOUR MERCHANDISE WITHIN 30 DAYS OF THE PURCHASE DATE FOR AN EXCHANGE OR REFUND.

TO RETURN OR EXCHANGE YOUR MERCHANDISE, PLEASE EMAIL US AT INFO@KASNOFFCOSMETICS.COM WHETHER YOU WANT AN EXCHANGE OR A REFUND, AND WE WILL TAKE CARE OF THE CHANGES.

IF YOU ARE REQUESTING A REFUND, WE WILL CREDIT YOUR ORIGINAL PAYMENT METHOD, LESS SHIPPING AND HANDLING CHARGES. IF YOU ARE REQUESTING AN EXCHANGE, WE WILL FORWARD YOUR NEW SELECTION(S) AND DEBIT YOUR CREDIT CARD ON FILE FOR THE DIFFERENCE IN COST OF THE PRODUCT(S), IF ANY, PLUS SHIPPING & HANDLING. ENCLOSE YOUR PACKING SLIP WITH THE ITEM(S), AND SHIP PRE-PAID* AND INSURED TO:

KASNOFF COSMETICS BUSINESS OFFICE
349 LAKEVIEW WAY
EMERALD HILLS, CA 94062

YOU CAN EXPECT YOUR REFUND OR EXCHANGE WITHIN TWO TO FOUR WEEKS FROM THE TIME YOU MAILED YOUR RETURN BACK TO US. FOR RETURNED PURCHASES WITH A CREDIT CARD, PLEASE ALLOW ONE TO TWO STATEMENTS FOR YOUR CREDIT TO APPEAR. IF YOU HAVE ANY QUESTIONS, PLEASE EMAIL US AT INFO@KASNOFFCOSMETICS.COM.

WE APPRECIATE YOUR BUSINESS!

* WE DO NOT ACCEPT COD PACKAGES.

ORDERING

ORDERS PLACED MONDAY THROUGH FRIDAY (EXCLUDING FEDERAL HOLIDAYS WITHIN THE UNITED STATES) WILL BE PROCESSED AND SHIPPED WITHIN 1-2 BUSINESS DAYS.

PAYMENT, PRICING & PROMOTIONS

EMAIL AT INFO@KASNOFFCOSMETICS.COM

WHOLESALE

KASNOFF COSMETICS IS PLEASED TO OFFER WHOLESALE PRICING FOR ORDERS MADE FROM SALONS, BEAUTY SUPPLY, AND DEPARTMENT STORES.
ALL WHOLESALE ORDERS INCLUDE A CUSTOM MAKEUP COUNTER DISPLAY UNIT AND KASNOFF COSMETICS MARKETING MATERIALS FOR MORE INFORMATION. OF COURSE FOUNDER AND MEDICAL ESTHETICIAN, CHRISTINA KASNOFF, WILL BE AVAILABLE TO CONSULT, SETUP, AND GUIDE ASSOCIATES ON WHAT THE PRODUCTS ARE ALL ABOUT.
IF YOU WOULD LIKE TO JOIN THE KASNOFF COSMETICS FAMILY, PLEASE CONTACT US AT INFO@KASNOFFCOSMETICS.COM AND WE WILL GLADLY PROVIDE MORE DETAILED INFORMATION.